1. When will my service visit be scheduled?
2. What can I Expect?
3. How long does the repair take?
4. Do you use aftermarket parts?
5. Will my equipment be repaired on the first service visit?
6. Does The Fitness Mechanic stock parts?
7. How much does the typical repair cost?
8. Is The Fitness Mechanic insured?
9. What training do service technicians have?
10. What is The Fitness Mechanic’s Warranty?
11. I think I have a warranty on my equipment, but I’m not sure. Can The Fitness Mechanic help?
12. What equipment does The Fitness Mechanic repair?
13. My equipment is pretty old – is it worth repairing?
14. My equipment is pretty old – are there still parts available for it?
15. My equipment has water damage – can it be saved / is it worth saving?

1. When will my service visit be scheduled?

We will work to schedule your service visit as soon as possible. Wait times generally range from next day service to three days, depending on the season. The demand for fitness equipment service is highly seasonal and wait times may vary during the winter months.

2. What can I Expect?

A trained service technician will arrive at your home or business on the scheduled date. The technician will inspect the equipment to assess any noted problems, as well as undetected problems such as misaligned belts, sensors and limits, improperly tensioned belts and parts which may be wearing improperly or prematurely. The technician will also perform a complete tune-up on your equipment to maintain it in top condition.

If additional parts or labor are required to complete the repair of your fitness equipment, the technician will provide you with a price quote before proceeding.

While we make every attempt to stock all common wear parts, it is not always possible to have all items on the vehicle at the time of service. If parts are required to repair your fitness equipment and they are not in stock, the technician will order the parts from the manufacturer. When the parts arrive, we will contact you to schedule the completion of your repair and get your fitness equipment back up and running.

3. How long does the repair take?

Repair times vary, depending on the fitness equipment type and nature of the service to be performed. On average, repairs require 45 to 90 minutes. If additional parts or labor are required to complete the repair of your fitness equipment, an additional service visit may be required.

4. Do you use aftermarket parts?

No. We only use original equipment manufacturer parts and components to repair fitness equipment.

5. Will my equipment be repaired on the first service visit?

Unfortunately, this cannot be determined until a technician has inspected the equipment and had an opportunity to assess the problem. If additional parts or labor are required to complete the repair of your fitness equipment, an additional service visit may be required.

While we make every attempt to stock all common wear parts, it is not always possible to have all those items on the vehicle at the time of service. If parts are required to repair your fitness equipment and we do not carry those items in stock, the technician will order the replacement parts directly from the manufacturer. When the parts arrive, we will contact you to schedule the completion of your repair and get your fitness equipment back up and running.

6. Does The Fitness Mechanic stock parts?

Yes. We stock an impressive inventory of parts for a wide range of fitness equipment manufacturers and equipment types at our warehouse.

7. How much does the typical repair cost?

The cost of a repair cannot be determined until the labor and parts warranty for your unit has been established and a technician has inspected the equipment and had an opportunity to assess the problem.

• Labor – If your equipment is out of labor warranty, the Fitness Mechanic bills at one of three service-levels, depending on the complexity of the repair. It is important to note that labor is billed per repair, not per service visit.
• Parts – If your equipment is no longer under parts warranty and parts are required to complete your repair, your service technician will need to contact the manufacturer for current pricing.

If there will be any additional charge beyond the first service visit, your service technician will always provide you with a complete repair quote: including all taxes, shipping, parts and labor before completing your repair. Please call our offices at (708) 346-9190 for more information.

8. Is The Fitness Mechanic insured?

Yes, The Fitness Mechanic is properly licensed and insured to provide on-site repair services for fitness equipment.

9. What training do service technicians have?

Our technicians attend regular trainings with various fitness equipment manufactures to maintain OEM certifications and ensure they are trained on the latest equipment models.

10. What is The Fitness Mechanic’s Warranty?

The Fitness Mechanic warrantees all repairs performed by our technicians for 60 days after service.

11. I think I have a warranty on my equipment, but I’m not sure. Can The Fitness Mechanic help?

We can often assist you with determining if your equipment is still under warranty. Please call our offices at (708) 346-9190 to speak with a helpful member of our office response team. We may ask you for your equipment serial number and/or direct you to contact your OEM for a final determination.

12. What equipment does The Fitness Mechanic repair?

The Fitness Mechanic maintains a wide variety of fitness equipment including:

We are also an authorized service provider for a number of fitness equipment manufacturers. For a complete list, see our ‘Brands We Service’ page.

13. My equipment is pretty old – is it worth repairing?

Depending on the age and condition of your fitness equipment and associated repairs costs, if needed, your service technician will give you an honest and unbiased assessment and recommendation to repair or replace your fitness equipment.

Our service technicians recommend replacement in approximately 1-2% of cases. The Fitness Mechanic does not sell equipment or accept any ‘kickbacks’ from any store or manufacturer.

14. My equipment is pretty old – are there still parts available for it?

Depending on the age of the equipment, the manufacturer and the specific part needed, parts may or may not be available. Please call our offices at (708) 346-9190 and a member of our office staff will be happy to assist you.

15. My equipment has water damage – can it be saved / is it worth saving?

Depending on the condition of your fitness equipment and associated repairs costs, if needed, your service technician will give you an honest and unbiased assessment and recommendation to repair or replace your fitness equipment.

Our service technicians recommend replacement in approximately 1-2% of cases. The Fitness Mechanic does not sell equipment or accept any ‘kickbacks’ from any store or manufacturer.

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